Viewing Claims with Production Control Data

Use this task when you want to find the status of a claim file containing Production Control Information.

  1. Select the eStatus tab.
  2. Select File from the Reports tab.
  3. Select Claim File Report from the File Reports List.
    The report displays with default search criteria data displaying.
  4. Select Filter Options to enter search criteria.
    The main filter parameters appear with default values selected.
  5. Enter the search criteria
  6. At Production Control, select All Files with Production Control Data from the drop-down.
  7. At Status, select a status to refine the search.
  8. Select Filter.
    Records matching the entered search criteria display.
  9. Select a file containing Production Control Information, by clicking on the chevron .
    note: Files containing Production Control Information are indicated with a green check mark (resolved) or a red exclamation (under technical review).
    File Details display with Productions Control Information including category, current status, date flagged and date resolved.